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Nationwide Shipping
- It takes one day to process orders, so tomorrow's date will not be available on the delivery calendar -- if you need cookies to ship out today, please give us a call!
- We do not ship over the weekend -- sorry, no Monday deliveries for shipping orders.
- Please double check the shipping address and make sure to include apt/suite numbers if needed -- we cannot issue refunds for an undelivered box because we were given the wrong or partial address.
- Select your targeted delivery date on the calendar and we will do our best to get your order delivered as close to that date as possible (which may sometimes be earlier than requested). Please understand that targeted delivery dates are a guide and we cannot guarantee a specific delivery date -- EVEN A HOLIDAY -- with any shipping service.
- Sadly, shipping delays are more frequent these days -- we suggest using UPS when possible (it's sometimes a little pricier, but cookies are more likely to arrive on time)
- COOKIE GOOD IS NOT RESPONSIBLE FOR ANY DELAYS IN SHIPPING and, unfortunately, cannot issue refunds because of shipping delays.
Local Hand Delivery
- We do not offer same day delivery through our website -- want cookies delivered today? Give us a call!
- Deliveries are done sometime between noon and 5pm -- if you'd like cookies delivered by 3pm, please select "rush" delivery.
- Please double check the delivery address (we will send the cookies to the address as given).
- Please make sure that someone will be home to accept delivery or that it is okay to leave cookies in a safe place (and, make sure to give us the gate or door code or any other pertinent info for us to complete the delivery).
- If we have to re-deliver or re-route for any reason, you may be charged an additional delivery fee.
