(we’ve gotten a lot of questions over the years – hopefully we’ve got an answer for yours. If not, please call us or email us any time!)

How do I place an order?

What you gotta know...

I just want to order a box and I'm not picky about what's in it - can you choose for me?

Can I choose a flavor even if it's not on Today's Menu?

Do you do same-day orders?

Do you ship cookies in the wood boxes?

How quickly will my cookies arrive?

Will my cookies still be fresh when they arrive?

How long will my cookies stay fresh?

A word about USPS Priority Mail and shipping...

Can I pick up my order?

Do you offer hand-delivery?

Got allergies?

Gluten-free?

Dairy-free?

Vegan?

 

 




How do I place an order?

Go to “Build-a-Box” and follow the prompts. Once you’ve decided on what type/size box you’d like you can either pick the flavors yourself or click to have us create an amazing assortment for you.

Want something that doesn’t quite fit into the ordering parameters? No problem, just call us at (424) 280-4100 or email at info@cookiegood.com and we’ll be happy to help you with your order.

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What you gotta know...

(Some of this is repeat info but we’re saying it twice because it's important)

Custom Boxes: we’ve got lots of flavors and we try to rotate them as much as we can giving each cookie & bar their moment to shine. So, there could be occasions when we have a particular flavor on one day and not the next. We will do all we can to fill your order exactly as requested but we may have to switch out flavors when absolutely necessary.

Shipping: we take great care in packaging your cookies for shipment but we cannot be held responsible for what happens once they leave our hands. We will diligently track every package and if there’s an issue, we will fight the good fight with our service reps at USPS or UPS but as frustrating as it can sometimes be, we have no control over the postal system or the weather. If you use a guaranteed shipping method and a shipping refund is issued we will absolutely pass it on to you.  

Also, just want to reiterate that even though USPS Priority Mail quotes 1 or 2 day delivery, it is NOT a guaranteed delivery service and could take more time.  If you need cookies to arrive on or by a specific date, you might want to opt for one of the UPS services (and, even though UPS is "guaranteed", there can still be delays in shipping and cookies might not arrive as promised - just an FYI: cookies arrive as scheduled about 95% of the time).

Delivery: please make sure that someone will be home to accept the cookies (or that there is at least a safe place to leave the box) – if a second delivery is needed we will have to charge for redelivery.

AND...you can change or cancel your order up to 24 hours before it is due to be baked.  Other than that, all cookie sales are final. 

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I just want to order a box and I'm not picky about what's in it - can you choose for me?

Yes, we'd love to choose for you!... Just click here for either bakery box or wooden box, pick your size and we'll do the rest.

We’ve got lots of flavors and it can be a little overwhelming. Just click the “we choose” button and we’ll create a great assortment for you.

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Can I choose a flavor even if it's not on Today's Menu?

Unfortunately, not. With so many flavors, we can only keep a number of them in stock at a time.

HOWEVER, if there’s a particular flavor that you just gotta have, with enough notice and time, and ingredients permitting, we might be able to make a special batch just for you—all we ask is that you order a minimum of 3 dozen of that flavor.

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Do you do same-day orders?

Yes! Please call the bakery at (424) 280-4100.  We don't add a same-day rush fee but the cost of hand delivery might be a little more depending on how late in the day you place your order. 

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Do you ship cookies in the wood boxes?

Unfortunately, we don’t. The wood boxes are open-topped which makes shipping difficult.

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How quickly will my cookies arrive?

We'll ship your cookies out the next available shipping day - typically Monday thru Wednesday (we don't ship over the weekend).  UPS Ground usually takes 1 day to arrive in the LA area; 2 days to Northern California.  USPS Priority Mail should take 2-3 days to most everywhere else in the continental USA. Because of this, we do not ship outside of Southern California with USPS Priority Mail past Wednesday.

If you've got a specific date you'd like your cookies to arrive, please select it on the pick up/delivery/shipping calendar on the cart page - we'll do our best to make sure the cookies arrive as close to the date as possible.

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Will my cookies still be fresh when they arrive?

Yes! We wrap the entire box in cellophane to keep cookies fresh as they travel to their destination.

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How long will the cookies stay fresh?

There is nothing like fresh-baked cookies!  While it's always our preference to have people eat the cookies soon after they are baked, we know that's not always possible.  Wrapping the entire box in cellophane or plastic wrap will keep them fresh longer (which is exactly how we ship them).  Keeping your box wrapped at home will do the same thing.  You can also take the cookies out of the box and keep them in a plastic storage bag.

Cookies don't stick around long at our house but we've heard that some people will freeze their cookies and pop them in the microwave for a few seconds and they taste just like fresh-baked.

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A word about USPS Priority Mail and shipping...

Priority Mail is NOT a guaranteed service. Although the USPS does their best to deliver packages on time, it doesn’t always work out that way. Please know that we’ll do everything in our power to ensure that your cookies arrive safely and on time but we cannot be held responsible for what happens once the cookies leave our hands (bad weather, postal mishaps or incorrect addresses.)

If you need cookies to arrive on a specific date or would like to use a guaranteed service, please call or email and we’ll get you pricing.

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Can I pick up my order?

Yes! Yes! Just let us know when you’d like them (select your date and time on our scheduling calendar in the shopping cart) and we’ll have them baked, packed & ready at our bakery.

(click for map)

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Do you offer hand-delivery?

Yes! We can have cookies hand delivered within 25 miles from our bakery. The delivery fee is determined by both distance and time, and ranges from $16 to $45. Simply enter the destination zip code in checkout and you will see all delivery options available to you.

If you would like hand delivery for further than 25 miles from our bakery, please call us to arrange special delivery at (424) 280-4100 or email at info@cookiegood.com. We are happy to help!

Our deliveries go out around noon and are typically completed by 5 pm – if you need it there by a specific time, please call or email (rush fees may apply).

We ask that you make sure that someone will be available to receive the cookies or that there is at least a safe place to leave them if no one is home. If re-delivery is required, another delivery charge may be applied.

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Got allergies?

We do our best to separate cookies & bars that don’t play well with others but if you have allergies please be advised that our kitchen is DEFINITELY NOT wheat/nut/soy/dairy/peanut-free.

If you have a specific allergy not listed here, please ask us.

All cookies are baked in the same ovens (although flavors with nuts and gluten-free cookies are baked on separate trays).

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Gluten-free?

Although we are clearly not a gluten-free kitchen, all of the ingredients we use to make our GF cookies & bars are kept separate from our other ingredients – no flour-tainted scoops will touch our GF chocolate chips, sugars or leaveners.

Dough is made with shared equipment but cleaned thoroughly between use.

Our GF cookies are all made with almond flour and have no added butter.

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Dairy-free?

Our GF Snickerdoodle and GF Oatmeal-Raisin Cookies are also dairy free (our other GF flavors contain chocolate chips).

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Vegan?

Sorry, we’re still trying to create a vegan cookie recipe that we feel is cookie good.

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